99.99% Availability


Definitions

We”, “Us” or “Our” - Devtica s.r.o.
"Our website" or "Our site" - online service available at www.screenshotmachine.com and maintained by us.
"Customer", “You” or “Your” - the company or other legal entity represented by the person registered on our website and using our services.
"Monitoring service" - 3-rd party, independent, website monitoring service (freshping), which monitors our website and provides website uptime information using publicly available page.
"Downtime" - the time in which mentioned site is not capable of being accessed or used by customer.
"Monthly Uptime Percentage", "MUP" - the total number of minutes in a calendar month minus the number of minutes of Downtime in a calendar month, divided by the total number of minutes in a calendar month, multiplied by 100.

Downtime Compensation

We, will do our best to provide you 99.99% availability of our website. If the MUP during one calendar month is less than 99.99% you are allowed to claim a compensation in form of then fresh screenshots based on this definition:

  • if MUP is less than 99.99% but >= 99.9% you are entitled to claim 10% of fresh screenshots spent in calendar month in which downtime occured
  • if MUP is less than 99.9% but >= 99% you are entitled to claim 20% of fresh screenshots spent in calendar month in which downtime occured
  • if MUP is less than 99% you are entitled to claim 50% of fresh screenshots spent in calendar month in which downtime occured

Claim Procedure

You may request the fresh screenshots by contacting us by email at: within 30 days when downtime was detected. The fresh screenshots will be added to your customer account when the claim will be approved.

Exclusions

Service unavailability caused by planned maintenance of our website - customer is notified in advance by email.
Service unavailability caused by events outside of our direct control.